Damaged or Faulty Items
Please try not to receive or sign for an item that is visibly damaged.
Please note, should any product be received 'Dead on Arrival' (DOA) we request that you contact customer service immediately. This is especially imperative for disposable items such as clearomisers, cartomisers and wick & coils, as they are not covered under warranty due to their disposable nature.
We will aim to process damaged or faulty item within 5 working days of notification, and any shortfalls in an order. We will refund the Buyer the cost of returning the goods to us through the use of Royal Mail recorded delivery only. We will not be held responsible for goods that are lost in the post on their return. Damaged items received must be reported within 2 working days of receipt / delivery.
All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
All returns must be accompanied by a Returns Authorisation Form fully completed, including the Buyers Full Name and Address (This is the name appearing on the Invoice under 'INVOICE/DELIVERY ADDRESS') a daytime telephone number, the Invoice Number, and a brief description of the situation that needs to be resolved. A Returns Authorisation Form can be obtained by contacting customer service on our customer service email address firstname.lastname@example.org.
We reserve the right to withdraw any products from our website at any time or remove or edit any materials or content on this website. We reserve the right to refuse to process a transaction for any reason or refuse to service anyone at any time at our sole discretion. We will not be held liable to you or any third party by reason of our withdrawing any product from vape55.com, whether or not that product has been sold; removing or editing any materials or descriptions on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. In cases where a payment has been taken and subsequently a transaction has been refused or cancelled we will refund the amount back into the payment method used to process the transaction. The funds will refunded within 5 to 7 working days however the delay in receipt of the funds refunded will be subject to transaction time taken by the payment provider and the bank.
Vape55.com has endeavoured to do its best to ensure that all descriptions and pictures provided of products are as accurate as possible. While we have taken every care with these descriptions, the publisher (vape55.com) cannot be held responsible for the accuracy or authenticity of product descriptions and images which are provided to us by manufacturers or our wholesalers. Detailed specifications are available from the manufacturer's websites or brochures. vape55.com may contain links to third party websites which are not under our control. We will not be held responsible for the content or accuracy of information of these websites. vape55.com makes no commitment to update or keep the website available.
The price payable for goods is set out on the website. Although vape55.com endeavours to make sure all prices are accurate, products can be mispriced on occasions. Prices may be modified as a result of currency fluctuations, price increases, the imposition of taxes and duties, or errors when the price is published to you. In any such situation we will send you the updated information and give you a reasonable amount of time to cancel your order without any penalty.
vape55.com may cancel the order at any time due to a lack of availability. If you are not supplied with the goods, you will be entitled to a full refund if you have already paid. However, vape55.com is not liable for any other losses you may incur if we do not supply your item(s).
Website design, text, graphics and layout, as well as underlying source code and all other material on the website are all copyright of vape55.com and its associates or their content providers. All use of materials, including reproduction, duplication, copying of text, graphics, content or structure is prohibited by vape55.com. All distribution or publication of content is strictly prohibited without obtaining the prior written agreement of vape55.com.
These terms are governed by the laws of the United Kingdom. The district courts within the United Kingdom have the exclusive jurisdiction regarding any and all disputes relating to these terms.
It is assumed that these terms and conditions have been read beforehand and constitute the entire agreement between you and us in relation to your use of this website. This supersedes all previous agreements with regards to your use of this website. vape55.com reserves the right to modify our terms and conditions at any time and shall become effective immediately once published.
For your complete safety and security we must advise you of the following:
Nicotine in its pure form, when taken in high enough doses can kill. It is classed as a poison. For your own safety and others around you, please read the following carefully and take all necessary precautions.
WARNING: KEEP PRODUCTS OUT OF SIGHT AND REACH OF CHILDREN
Please treat this product with the utmost care and ensure that you adhere to the following advice:
General guidance and advice:
NOTE: Battery Safety
vape55.com is not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). We are not responsible for any damage caused by misuse or mishandling of Lithium-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.
All customers ordering products from vape55.com are required by law to be over the age of 18 years
It is illegal to sell electronic cigarettes and any vapour product that contain or can be used to deliver nicotine to all individuals under the age of 18. Therefore anyone placing an order with Vape55.com must be over the age of 18 - we will request your date of birth either when creating an account or if placing an order as a guest user.
When creating an account with Vape55.com we will request your full name, billing address and date of birth. This must be entered as it would appear on your drivers license, electoral roll or used for a UK credit card. This information must be entered correctly as we will use it to verify your age before delivering any goods.
If for any reason we are unable to verify your age automatically after purchase a member of our team will contact you in order for you to verify your age by another means. If required you agree to allow Vape55.com to carry out any checks to verify the buyer’s age. In case of unsatisfactory checks vape55.com will notify the buyer, cancel their order and issue a full refund.
Warning: This site and products sold within is intended for audiences of legal age only. Please refer to our Age Verification page for further information.
The vape55.com site is intended to supply vapour products to responsible adults of legal smoking/vaping age only.
Vape55.com cannot take responsibility for the effect of products sold on our website.
Vape55.com contains general information about vaping and vapour products. The information provided is not medical advice, and should not be relied upon unless explicity cited. We do not make any warranties surrounding the health benefits, reliability and accuracy of written copy across all pages on our website, including blog content and content posted on social media.
In no way do Vape55.com suggest vaping to have any health benefits other than in comparison to conventional cigarettes. References to health benefits of the use of e-cigarettes is made from the opinions of those within the vaping industry and various health organisations. You must not rely on the information on Vape55.com as an alternative to medical advice from your doctor or other professional healthcare providers. Comments, feedback and testimonials surrounding the effectiveness of vaping as a smoking cessation tool are based on customer, staff and industry opinions and should not be relied upon.
We do not recommend or endorse any products mentioned on this site. Any opinions expressed are the opinions of the staff and industry and we do not assume any liability for the contents of any material provided on the site.
Please also note whilst we strive to keep content up to date on this site, medical information changes rapidly and therefore some content may be out of date or even possibly inaccurate. If you find any information to misrepresent the products sold or erroneous please let us know.
For further information on the benefits of vaping can be found via the following sources:
NHS Smokefree: https://www.nhs.uk/smokefree/help-and-advice/e-cigarettes
Any action you take upon the information on this website is strictly at your own risk.
E-Liquids can contain nicotine. Therefore cannot be sold to minors aged 18 or less. Nicotine is a highly addictive substance and can be poisonous. Vape55.com do not in any way advocate the use of electronic cigarettes or e-liquids.
Whilst e-liquid bottles sold on our site will all be fitted with child-proof caps they must always be kept out of reach of children. We advise that the following groups of people not to use e-cigarettes that contain nicotine:
If you are unsure, please take advise from your doctor.
In case of accident (ingestion or adverse reaction) contact your doctor immediately. The ingestion of e-liquids (aerosols) can be harmful to your health.
Please note: E-liquids may contain traces of nuts, if you have a nut allergy of any form please refrain from using e-liquids.
Vape55.com cannot be held liable for mis-use of e-liquids or any other products sold on our website. All products purchased are used at your own risk.
By browsing this site, you confirm that you are of age and have read this disclaimer.
Your privacy is important to us. Read this policy to learn about the personal data that we collect from you and how we use it. We encourage you to read the policy and get in touch if you have any queries.
When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers, email address, and phone number). We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may share your Personal Information with third parties to help us use your Personal Information, as described above.
We may also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
Specific terms relating to accessing our website and the purchase of our products can be found in our Terms and Conditions section. Please read before using our service.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com